About Norterra Tech

We provide people-first IT services that support your team, simplify tech, and strengthen operations.

OUR CORE VALUES

Our Core Values

People Come First: Every decision we make starts with people in mind. We design IT services around your team’s needs, ensuring support always feels thoughtful, helpful, and aligned with how you work.

Own the Outcome: We take full responsibility for the results of our IT services. That means following through, solving problems fully, and doing what’s right for you, not what’s easiest or fastest.

Keep it Simple: We communicate clearly, avoid tech jargon, and make sure you always know what’s happening. Our IT services are built to reduce complexity, not add confusion.

Be Worth the Trust: Trust is earned through actions. We show up, stay consistent, and prove through every IT service interaction that your business is in reliable, capable hands.

About - Intro Photo
OUR PEOPLE

Work with Trusted Professionals

Partner with a Minnesota-based, veteran-led team that brings accountability, discipline, and decades of combined IT expertise to every engagement.

We act as a true extension of your business, delivering proactive, secure, and people-first support that keeps your systems reliable and your growth on track.

How it All Began

How it All Began

Norterra Tech was founded with a simple idea: IT services should feel human.

After years of watching businesses struggle with cold, transactional support, we set out to create something better — a company built around empathy, reliability, and genuine partnership with the people we serve.

From day one, we’ve focused on delivering IT services that remove stress instead of adding to it.

By taking the time to understand each client’s unique challenges, we’ve built lasting relationships rooted in trust, consistency, and a shared commitment to getting things done the right way.

What Makes Norterra a Leading Local IT Provider

30+ Years

Combined experience

2,500+
End users supported
99%
Customer satisfaction

Fully Certified to Address Your Pressing IT Concerns

When you choose us, you gain the confidence of working with a team that meets the highest standards in IT.

Our ITIL, SOC 2, and Microsoft certifications ensure your systems are managed with proven best practices and security at the core.

As a Microsoft and Lenovo partner, we connect you with trusted technology that drives real results.

Our Veteran Small Business Certification reflects the accountability and discipline we bring to every engagement.

We are active members of the Minnesota, Dakota County, and Lakeville Chambers, as well as the MSP Alliance.

These connections keep us rooted in the communities we serve while giving your business the advantage of national expertise.

Norterra Tech

Introducing Our Leadership Team

Jeremy Williams

Owner and CEO

With over 25 years of IT experience, Jeremy steers the strategic vision and long-term growth of Norterra.

Kate Williams

Vice President

A co-owner of Norterra, Kate serves as the bridge between strategy and execution.

Mark Patrick

Director of IT Operations

Mark leads the charge in operational excellence, managing support workflows and navigating the resolution of complex technical hurdles.

Introducing Our Support Team

Andrew Jarmuzek

Lead Engineer

As Norterra’s Principal Engineer, Andrew brings over a decade of expertise in cybersecurity, networking, and solutions design.

Paul Reedy

Field Engineer

Paul provides the “boots on the ground” expertise necessary for physical infrastructure success.

Erick Mojica

Level 1 Technician

As a vital member of our frontline support, Erick addresses daily user challenges with speed and precision.

Austin Abell

Level 2 Technician

Austin provides advanced technical support, specializing in the resolution of complex infrastructure issues.

Donavan Sullivan

Triage Team Lead

Donavan is the front line of the Norterra experience. He manages incoming requests and after-hours support with precision
Book a Free 30-Minute Consultation

Find out how we can help streamline, secure, and simplify your IT