Norterra Tech has been invaluable. As my business has expanded, Norterra has supported us at every stage. They not only meet our needs but also provide the expertise required to maintain efficiency and effectiveness…
Maximize uptime and efficiency with Norterra Tech’s Application Managed Services, proactive, certified support and proven results that reduce IT issues by up to 40% in your first three months.
Why choose Norterra Tech for Application Managed Services?
Reduce IT incidents by 30-40% in three months with proactive application monitoring and expert support, proven across 2,000+ clients.
Get 24/7 helpdesk and systems monitoring, ensuring immediate response and 99% call answer rate, trusted by 3,000+ end-users.
Accelerate onboarding, your applications fully managed and optimized within just 3 weeks, minimizing business disruption.
Benefit from ITIL and CMMC certified experts, guaranteeing compliance and best practices in every aspect of application management.
Achieve 80% first call resolution, streamlining support and reducing downtime for your critical business applications.
Norterra Tech has been invaluable. As my business has expanded, Norterra has supported us at every stage. They not only meet our needs but also provide the expertise required to maintain efficiency and effectiveness…
I recently connected with NTG and Jeremy Williams to help me build an internal Service Desk team and process. Jeremy is an exceptional leader and person; he understands the people and the challenges and works collaboratively to find winning solutions. I highly recommend this organization.
As we go through a major transformation in our organizational structure and processes, I appreciate Norterra’s assistance in keeping our team on track and facilitating change management. I also value how their industry experience gives us confidence in implementing these changes.
Proactive monitoring and certified support
Experience uninterrupted operations with 24/7 monitoring of your critical business applications. The Norterra Tech team leverages advanced tools to proactively detect and address issues before they affect performance, ensuring your applications remain secure and available at all times. Real-time alerts, automated health checks, and rapid incident response minimize downtime and maximize productivity for your users, delivering tangible business value with every interaction.
Receive expert help anytime with a dedicated helpdesk available 24/7. Skilled technicians provide immediate support for any application issue, achieving a remarkable 80% first call resolution rate. You get fast, friendly assistance and clear communication, so your team stays focused and productive with minimal interruption.
Gain peace of mind with certified application management built on ITIL and CMMC standards. This service ensures your applications are managed according to industry best practices, meeting rigorous compliance requirements and protecting your sensitive data. Regular updates, patches, and audits reduce risk and keep your organization secure and audit-ready.
Transition seamlessly with a streamlined onboarding process completed in three weeks or less. Norterra Tech’s experienced team assesses your current environment, develops a tailored migration plan, and ensures all applications are properly configured and optimized, delivering a hassle-free start and immediate improvements in operational efficiency.
Make smarter decisions with detailed application performance analytics and reporting. Regular insights help you identify trends, optimize resource allocation, and plan for future growth. Transparent reporting empowers you to measure ROI, address emerging needs, and align technology with your business objectives.
Reduce recurring IT issues by 30-40% within the first three months of service. Proactive maintenance, timely updates, and continuous improvement initiatives target root causes, helping your organization move from reactive troubleshooting to a culture of prevention and innovation.
Entrust your critical applications to Norterra Tech and unlock round-the-clock reliability, security, and performance. Application Managed Services are delivered by a certified team with decades of industry experience, including specialized expertise in healthcare, non-profit, and manufacturing environments. With industry-leading CSAT scores and proven results, you can expect measurable improvements in uptime, user satisfaction, and operational efficiency.
Experience measurable value and peace of mind with expert-managed application environments. Norterra Tech’s Application Managed Services deliver not only technical support but also strategic guidance, reducing your IT burden, controlling costs, and empowering your team to focus on core business objectives. Supported by a 99% call answer rate and an unwavering commitment to client satisfaction, your applications are always in expert hands.
Reduce downtime and IT headaches by letting experts manage your critical applications.
With Application Managed Services, you gain proactive monitoring, rapid issue resolution, and expert support for your business-critical applications. Enjoy minimized downtime, enhanced security, and predictable costs, all delivered by technicians with 30 years of combined IT experience. Focus on your core business while your applications are managed, maintained, and optimized for peak performance.
You benefit from a dedicated team with ITIL and CMMC certifications, ready to address your application needs 24/7. Application Managed Services streamline your operations, reduce IT incidents by up to 40% in the first three months, and offer tailored onboarding in three weeks or less, ensuring seamless integration with minimal disruption.
Transitioning to Application Managed Services is designed to be smooth and efficient. Expect a thorough onboarding process that takes three weeks or less, including application assessment, migration planning, and custom configuration. Support is available around the clock to answer questions and resolve issues at every stage of the transition.
Yes, your applications will be managed and monitored 24/7, with real-time alerts and proactive maintenance to prevent downtime. The service includes ongoing system health checks, immediate response to incidents, and regular updates to keep your applications secure and performing optimally.
You retain full control over your data and application access while gaining the support of a team with a 99% call answer rate and 80% first call resolution. Service level agreements define roles, responsibilities, and response times, ensuring transparency and accountability throughout the partnership.