Industry
Manufacturing – Multi-site, international food production company moving 1.5 million pounds of product per month
Challenge
The client operated multiple U.S. and international facilities but had no onsite networking technicians. Outages caused by faulty network configurations and unreliable battery backup systems led to hundreds of thousands of dollars in daily losses when production was halted.
Their internal IT and networking team was stretched thin, lacking both bandwidth and local presence. Key challenges included:
- No onsite technicians to resolve issues quickly.
- Production-impacting outages tied to unstable network configurations and power backup failures.
- No standardized network monitoring or alerting systems in place.
- Delays in resolving support tickets due to competing priorities.
- A growing need for global coordination across multiple facilities.
Solution
Norterra Tech was engaged to deliver reliable Tier 2 onsite networking support tailored to manufacturing environments. Our approach included:
- Onsite presence: Providing engineers onsite several days per week to handle day-to-day networking and support tasks.
- Redundancy and stability: Consulting on and implementing redundancy solutions and stabilizing network configurations to prevent costly outages.
- Monitoring and alerting: Rolling out standardized monitoring and alerting systems to enable proactive detection and faster reaction to issues.
- Emergency coverage: Offering after-hours emergency response for critical incidents.
- Collaboration: Working directly alongside the client’s existing networking and IT support teams to elevate overall service delivery across all sites.
Results
- Significant reduction in outages, saving the company from production halts that previously cost hundreds of thousands per day.
- Improved uptime and network stability across multiple facilities.
- Faster incident response through standardized monitoring and proactive alerts.
- Relieved internal IT pressure, allowing the company’s team to focus on strategic projects.
- Scalable model that provided predictable costs and seamless integration with the company’s global IT operations.
Why Norterra
Manufacturing environments demand reliability, uptime, and speed of response. Norterra delivered exactly that — providing onsite engineers, proactive network stabilization, and emergency support while integrating with the client’s global IT operations. The result was a more resilient, efficient, and productive manufacturing operation capable of moving over 1.5 million pounds of product each month without disruption.