Client Background
A regional construction company with 200 users across multiple offices needed to modernize its IT operations. With a growing workforce and complex projects spread across several locations, reliable IT support and scalable infrastructure were essential for productivity and security.
The Challenge
Before partnering with Norterra, the client faced:
- No standardized monitoring or alerting system for network performance.
- Slow remediation and reaction times that frequently disrupted operations.
- Outdated support tools with no measurable benchmarks for ticket handling or user support.
- Limited security posture and no scalable process to manage IT growth.
These gaps created inefficiencies, higher costs, and an inability for leadership to focus on strategic initiatives.
The Solution
Norterra Tech stepped in as an extension of the client’s IT team, deploying modern tools and proven processes:
- Transitioned the client to a faster, more efficient software solution for IT service management.
- Implemented network monitoring tools with proactive alerting and automated remediation.
- Established a standardized patching schedule to improve system reliability and security.
- Identified security gaps and implemented critical protections to strengthen the organization’s cyber posture.
- Deployed automation for daily tasks, significantly reducing manual workloads.
- Introduced NOC and SOC support services, ensuring round-the-clock monitoring and security coverage.
The Results
The transformation delivered measurable improvements across the board:
- 70% improvement in ticket response and remediation times.
- $25,000 per month reduction in labor and tool costs.
- Enhanced operational efficiency, freeing up leadership to focus on growth and high-priority initiatives rather than IT firefighting.
- A scalable, secure IT foundation ready to support future expansion and evolving project demands.
Why Norterra
Norterra’s approach goes beyond basic IT support—we integrate with our clients’ teams to provide enterprise-grade monitoring, security, and automation without the overhead of a large in-house staff. For this client, that meant:
- Acting as a true partner, not just a vendor.
- Delivering enterprise-class NOC and SOC capabilities sized for their needs.
- Implementing solutions that reduced costs while improving performance.