Norterra Tech has been invaluable. As my business has expanded, Norterra has supported us at every stage. They not only meet our needs but also provide the expertise required to maintain efficiency and effectiveness…
Why choose Norterra Tech for IT support?
Keep employees productive and eliminate downtime with 99% of IT support calls answered in under 5 minutes.
Get enterprise-level IT without the complexity or cost of enterprise-grade services, tailored to your business.
Stay ahead of disruptions with 24/7 IT helpdesk support that keeps systems reliable around the clock.
Resolve 80% of issues on the first call, no endless back-and-forth, just fast fixes that keep your team working.
Protect your business with IT support that prioritizes security and compliance while ensuring systems stay reliable and resilient.
Discover how our services frees teams from tech headaches so they can focus on growth.
Norterra Tech has been invaluable. As my business has expanded, Norterra has supported us at every stage. They not only meet our needs but also provide the expertise required to maintain efficiency and effectiveness…
I recently connected with NTG and Jeremy Williams to help me build an internal Service Desk team and process. Jeremy is an exceptional leader and person; he understands the people and the challenges and works collaboratively to find winning solutions. I highly recommend this organization.
As we go through a major transformation in our organizational structure and processes, I appreciate Norterra’s assistance in keeping our team on track and facilitating change management. I also value how their industry experience gives us confidence in implementing these changes.
Norterra delivers responsive, local IT support that takes the noise out of technology, keeps your team focused, and ensures your business runs smoothly.
Get real help when you need it most. Our 24/7 IT support ensures your business never stalls, with a local team ready to resolve issues anytime, day or night.
Remove the stress of tech troubles with IT support that gives clear answers, fast fixes, and a trusted partner who puts your business goals first.
Scale without technology roadblocks through IT support that adapts to your business, reduces complexity, and clears the way for sustainable growth.
Focus on the work at hand, not fixing your tech tools, while we deliver secure, reliable, and hassle-free computer tech support.
Our remote IT support connects you with expert technicians in under 5 minutes, eliminating scheduling delays and wasted downtime.
From software glitches to connectivity issues, we solve problems instantly and prevent small issues from becoming major disruptions. Your team keeps working smoothly no matter where they are.
Our on-site IT support ensures that when problems demand a physical presence like hardware failures, network rewiring, or system upgrades, skilled engineers arrive quickly.
With over 30 years of local expertise and a hands-on approach, we restore operations quickly, keep systems running reliably, and deliver dependable support right at your doorstep.
Our co-managed services provide extra expertise and resources to tackle recurring challenges like complex projects, advanced security, or overflow support. Instead of leaving your internal staff stretched thin, we give them the backup, tools, and insights they need to stay proactive.
The result: an IT department that runs stronger, scales faster, and drives more value for your business.
That’s why our 24/7 monitoring never takes a break, constantly watching over your systems to detect issues early and address them before they impact your business. With real-time visibility, proactive alerts, and rapid response, you avoid blind spots and delays.
The result: uninterrupted operations, stronger security, and the peace of mind that your technology is always protected.
Our Network Operations Center (NOC) provides 24/7 oversight of your infrastructure, ensuring performance, stability, and rapid response to critical events.
From advanced trouble shooting and system tuning to proactive monitoring, our engineers go beyond surface fixes to address root causes and optimize reliability.
By reducing recurring issues and keeping your IT backbone stable, our NOC services give your business the resilience and scalability needed for long-term growth and security.
Norterra’s IT support services stand apart by blending the responsiveness of a local Minneapolis partner with the expertise of an enterprise-grade provider.
Our veteran-led team knows your business environment, ensuring issues are resolved quickly and with care.
With over 3 decades of combined IT experience, deep knowledge of regulated industries, and certifications like ITIL and CMMC, we deliver support that is both personal and highly capable.
You’ll get clear communication, fast resolutions, and proactive monitoring that prevents recurring issues before they disrupt your operations.
Unlike distant national MSPs or small shops that lack depth, we provide the right balance of local accountability and enterprise-level reliability, taking the noise out of IT so your business can grow with confidence.
Stay confident knowing your technology is managed, secure, and always working.
Explore our full range of IT services available.
Most IT support providers focus only on resolving tickets as they come in. Our approach is proactive, we work to prevent issues before they disrupt your operations.
You get responsive helpdesk support, clear communication, and access to experienced engineers who understand your environment.
Instead of one-size-fits-all fixes, solutions are tailored to your workflows, giving your business greater stability, less downtime, and more confidence in technology.
Support is designed to be fast and responsive. Calls are answered promptly, and most issues are resolved on the first contact without lengthy delays.
For more complex challenges, escalation paths are in place to connect you with senior engineers quickly.
This means your staff gets the answers they need when they need them, keeping business operations running smoothly without unnecessary downtime.
Both options are available. Remote IT support solves most issues quickly, without waiting for someone to arrive.
But when hardware, networking, or complex system issues require a physical presence, on-site engineers are available to step in.
This blended approach ensures you always get the right level of support, fast fixes for common problems, and hands-on expertise when it matters most.
Yes. Co-managed support is designed specifically for businesses with internal IT staff.
By taking routine tickets, helpdesk overflow, and monitoring off their plate, we free your IT team to focus on higher-value projects.
You also gain access to additional expertise, strategic advisory, and advanced security resources. The outcome is a stronger, more capable IT department without the cost of hiring more full-time staff.
Manufacturers lose nearly 800 hours of productivity each year to downtime, but the right IT support changes that story.
More than just fixing problems, proactive monitoring prevents disruptions before they hit, clear communication reduces employee frustration, and built-in security keeps operations safe from costly threats.
Instead of being a safety net, IT support becomes a driver of efficiency, stability, and long-term business growth.
Work confidently knowing expert IT support keeps your systems secure, reliable, and ready for whatever challenges come next.
Partner with an IT team that supports over 3000 end users and is recognized for consistent service, strong client relationships, and delivering results that drive growth.
Strengthen your business with IT support designed for long-term success, built on security first, clarity, and dependable outcomes.
Move forward with certainty through IT services guided by proven strategies, proactive monitoring, and measurable performance.
Keep operations running smoothly day and night with always-available support that reduces downtime and protects productivity.
