Norterra Tech has been invaluable. As my business has expanded, Norterra has supported us at every stage. They not only meet our needs but also provide the expertise required to maintain efficiency and effectiveness…
Eliminate IT headaches with certified support that resolves 80% of issues on the first call, delivering measurable results for your business.
Why choose Norterra Tech for IT Support Services?
Resolve 80% of IT issues on your first call, supported by certified experts and a 5-minute response time.
Enjoy 24/7 IT helpdesk support so your operations never stop, no matter the day or hour.
Cut IT issues by up to 40% in just 3 months, thanks to proactive system monitoring and fast onboarding.
Benefit from ITIL and CMMC certified support, ensuring compliance and advanced protection for your data.
Join over 2,000 companies who trust Norterra Tech to keep their technology running smoothly.
Norterra Tech has been invaluable. As my business has expanded, Norterra has supported us at every stage. They not only meet our needs but also provide the expertise required to maintain efficiency and effectiveness…
As we go through a major transformation in our organizational structure and processes, I appreciate Norterra’s assistance in keeping our team on track and facilitating change management. I also value how their industry experience gives us confidence in implementing these changes.
I recently connected with NTG and Jeremy Williams to help me build an internal Service Desk team and process. Jeremy is an exceptional leader and person; he understands the people and the challenges and works collaboratively to find winning solutions. I highly recommend this organization.
Proactive support, monitoring, and secure solutions
Get comprehensive 24/7 helpdesk support from seasoned IT professionals with deep expertise in healthcare, non-profit, and manufacturing. Expect an average 5-minute call response, 99% call answer rate, and 80% of issues resolved on the first contact. Your team enjoys expert troubleshooting, user assistance, and system support, minimizing downtime and maximizing productivity. All service interactions are guided by ITIL and CMMC certified processes for consistent, high-quality results.
Benefit from advanced, around-the-clock monitoring of your network, servers, and endpoints. Proactive alerts enable rapid intervention before issues escalate. This service reduces IT incidents by up to 40% within 3 months, helping you stay ahead of problems and avoid costly disruptions.
Protect your business with robust cybersecurity solutions integrated into your IT support. Your systems are continuously monitored for threats, patched, and updated to current standards. CMMC certification ensures compliance for sensitive industries, while you gain peace of mind knowing your data and reputation are secure.
Achieve seamless onboarding for your team and technology with dedicated project management. All processes are streamlined for a 3-week or less transition. Enjoy fast setup, clear communication, and tailored IT environments that fit your business needs from day one.
Access scalable, expert support for all your users, no matter your company size. Norterra Tech supports over 3,000 end-users and 2,000+ organizations, ensuring flexible solutions that grow with your business and deliver consistent, responsive service at every touchpoint.
Rely on industry-leading expertise with over 30 years of combined IT experience, including 15 years in healthcare and non-profits, plus 10 years in manufacturing. This depth of knowledge translates into tailored solutions, faster troubleshooting, and high client satisfaction, proven by a 100% CSAT score.
Unlock reliable, 24/7 IT support that keeps your business moving forward. With a 99% call answer rate and average 5-minute response, you never wait long for expert help. Enjoy seamless onboarding in 3 weeks or less, and experience a proven reduction in IT issues within months. CMMC and ITIL certified professionals deliver measurable improvements and peace of mind.
Protect your business from costly downtime and cyber threats. Benefit from proactive monitoring, rapid response, and a team with deep industry experience. Reduce IT issues by up to 40% in the first 3 months, and rely on technicians who are certified to handle complex compliance needs, all with a 100% client satisfaction rate.
See fewer IT disruptions and more business uptime with certified, expert support.
Experience fast, reliable IT support that keeps your business running smoothly. With a 5-minute average call response and 24/7 helpdesk, you get immediate assistance for any technical issue, no waiting or guessing. Benefit from:
You receive comprehensive IT support tailored to your industry, whether in healthcare, manufacturing, or non-profit. Services include:
Enjoy over 30 years of combined experience for seamless, expert solutions.
Your IT support is always available with 24/7 coverage. Whether it’s late-night issues or urgent daytime needs, certified experts are on call. Enjoy peace of mind knowing your systems are being monitored around the clock, minimizing downtime and keeping your operations efficient and secure.
After starting IT support, most businesses see a 30-40% reduction in issues within the first 3 months. You can expect faster resolutions, fewer disruptions, and a noticeable improvement in productivity thanks to proactive monitoring and expert troubleshooting.
You benefit from robust security practices, including CMMC and ITIL certifications. Proactive monitoring, regular updates, and rapid response times ensure your data and systems are protected from evolving threats, so you can focus on your business with confidence.